Great luxury is led, not managed
For 20 years our founder, Liz Wilch, has delivered leadership capability training across the world of luxury. Today Haus of Amber designs bespoke coaching for B2C companies and brands — from luxury to premium, and for brands wanting to elevate their leadership practices in Customer Success and Commercial Client Development.
Every programme is built on request, around your business needs, your industry and your tone of voice — and delivered by Liz alongside key faculty drawn from our Members Directory collective.
Discuss your leadership priorities
Liz Wilch · Founder, Haus of Amber
Courses, coaching and accelerators
Leadership Courses
Cohort-based programmes for store, regional and head-office leaders, shaped around your brand's client promise and commercial rhythm.
One-to-One Coaching
Confidential executive and emerging-leader coaching that sharpens judgement, presence and the ability to lead through change.
Team Accelerators
Focused in-house intensives that align leadership teams on standards, behaviours and commercial priorities.
From luxury to premium — and every brand rising towards it
Luxury houses refining leadership at boutique, regional and head-office level
Premium brands elevating their leadership practices towards luxury standards
B2C companies in retail, hospitality and lifestyle investing in Customer Success and Commercial Client Development
Founder-led and scaling brands building their first leadership layer
Where we elevate your leaders
Customer Success Leadership
For leaders responsible for the client experience end to end. We build the capability to set service standards, coach advisors to them, and turn exceptional service into retention, advocacy and lifetime value.
- Service standards that hold under pressure
- Coaching advisors to consistent excellence
- Client recovery and complaint leadership
- Measuring experience, not just transactions
Commercial Client Development
For leaders who own the commercial relationship with clients. We develop the confidence and discipline to grow client books, lead clienteling cultures and convert relationships into sustainable revenue.
- Growing and protecting the client book
- Leading a clienteling culture
- Commercial acumen and KPI ownership
- Client development planning and follow-through
Led by Liz. Strengthened by the collective.
Every programme is led by Liz and enriched by hand-selected faculty from the Haus of Amber Members Directory — senior practitioners from luxury fashion, jewellery, hospitality, CRM and client strategy. Your teams learn from people who have led in the rooms they are leading in now.
- Leading with presence and emotional intelligence
- Coaching advisors to performance
- Building client-centric team cultures
- Commercial acumen and KPI ownership
- Leading through change and transformation
- Difficult conversations and feedback
- Talent development and succession
- Service standards and brand ambassadorship
Discover
We listen to your leaders, observe the floor and define the capability gaps that matter commercially.
Design
A bespoke programme shaped to your business needs, your industry and your tone of voice — no off-the-shelf syllabus.
Deliver & embed
Courses and coaching delivered in-house, with follow-through so new behaviours hold under pressure.
Accelerate your leaders
We don't publish fixed dates or price lists. Every engagement begins with a conversation about your business needs, your industry and your tone of voice — and we build the programme around them.
Enquire